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Website Design, Web Hosting
Webmaster Support Services
Webmaster Support Services
Website Design, Web Hosting
Webmaster Support Services
Webmaster Support Services
Serving most all classic web biz sites within the USA!
PO Box 27736
Prescott Valley
Arizona 86312
(928) 227-1202
Prescott Valley
Arizona 86312
(928) 227-1202
•specializing in . . .
• Web Site Design
• Web Site Hosting
• Web Site Support
• Web Site Design
• Web Site Hosting
• Web Site Support
•local custom web services for. . .
• Prescott • Cottonwood • Sedona
• Prescott Valley • Chino Valley
• and all Yavapai County, Arizona
• Prescott • Cottonwood • Sedona
• Prescott Valley • Chino Valley
• and all Yavapai County, Arizona
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Webmaster - "Tips 'n Tools" - Web Directory -- Page "T"
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Figure out and in those FAQ's and forms you will want to use.
Writing a useful and usable FAQ section . . .
This is another one of those web "cult" sections that seem to just be standard fare on most sites. The problem we often see with these is that the content was just rushed together and really does not answer or address the real issues or answer the real life questions your users may be looking to find here. That generally has been our experience on the sites where we try to find the answer to our question here first.
It can be difficult on the first site build to know the kind of questions your users may be wanting answers too so we recommend a three fold approach to this section.
1) Start out with the most logical and obvious FAQ's you can think of based on your current experience.
2) Include a web form link to "contact us" or "feedback" so they can easily contact you and get their questions answered quickly. Do follow up and answer those and make a note as to the trends and subject material you are getting back.
3) Then, update this section regularly. As you discover the material that is missing be sure to ad it into this section as for it to be useful it will need to become a "living" part of your site.
Determine what web forms you will want to include on your website.
Some examples may be:
• Contact Us - general use
• Contact Us - specific person(s) or department(s)
• Reservation or Booking Request
• Product or Service Inquiry
• Employee job interest inquiry
• Feedback / Testimonial
• Complaint resolution / Refund or return request
• Industry specific forms
• other ??
HTML web forms are our specialty. They can be paired up with a legitimate sense of urgency statement to help become the funnel that brings the contacts into you that will become your future customers, clients and repeat site users.
Next - find out how to create a sense of urgency . . .
Writing a useful and usable FAQ section . . .
This is another one of those web "cult" sections that seem to just be standard fare on most sites. The problem we often see with these is that the content was just rushed together and really does not answer or address the real issues or answer the real life questions your users may be looking to find here. That generally has been our experience on the sites where we try to find the answer to our question here first.
It can be difficult on the first site build to know the kind of questions your users may be wanting answers too so we recommend a three fold approach to this section.
1) Start out with the most logical and obvious FAQ's you can think of based on your current experience.
2) Include a web form link to "contact us" or "feedback" so they can easily contact you and get their questions answered quickly. Do follow up and answer those and make a note as to the trends and subject material you are getting back.
3) Then, update this section regularly. As you discover the material that is missing be sure to ad it into this section as for it to be useful it will need to become a "living" part of your site.
Determine what web forms you will want to include on your website.
Some examples may be:
• Contact Us - general use
• Contact Us - specific person(s) or department(s)
• Reservation or Booking Request
• Product or Service Inquiry
• Employee job interest inquiry
• Feedback / Testimonial
• Complaint resolution / Refund or return request
• Industry specific forms
• other ??
HTML web forms are our specialty. They can be paired up with a legitimate sense of urgency statement to help become the funnel that brings the contacts into you that will become your future customers, clients and repeat site users.
Next - find out how to create a sense of urgency . . .
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